FAQs

I wear prescription eyeglasses – can I still participate?
Yes, the HTC Vive headset can accommodate glasses within it.

What about motion sickness?
While some people do feel uncomfortable when immersed in a VR environment, we have rated each of the games and experiences we offer with a comfort level so that you can start out with a “low” level to determine your comfort.

What if I want to book a large party?
Each standard room can have up to 4 people. If you book 3 standard rooms you will be give the option to upgrade one room to a premium room (an additonal $20) when you pay, which holds up to 6 people, for a total maximum of 14 people.

Are children allowed?
VR headset use is recommended for those aged 14 and older. At a parent's discretion, 8-13 year olds can use the VR equipment if they are 48 inches or taller. 8-13 year olds must be supervised 1 on 1 by an adult in order to paticipate (only one adult is required per room). Any participants under 18 will need their liability waiver signed by a guardian. The waiver can be found here.

Can we bring in our own food and drink?
We offer concession items such as chips, candy, and drinks however for special occasions the Party Room can be specifically booked and catering, cakes, etc can be brought in.

Do you offer refunds?
Payment is made when you show up for your booking prior to starting your session. If there is an unforeseen incident such as equipment failure, we will provide a raincheck and/or coupon for future discount.

What happens if I miss my booking?
If you fail to show up for your booking, you will be expected to pay for the time missed prior to rebooking.

Can I buy Gift Cards?
You can buy gift cards in-store or online here!

How do I cancel my booking?
After confirming your booking, a link will be provided in your confirmation email.

Still have questions?
Contact us at: info@thegridvr.ca


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